Global Chauffeur

For quote call us : +44 (0) 20 7537 9279 

Email : bookings@globalchauffeur.co.uk

At Global Chauffeur, perfection becomes a reality

At Global Chauffeur, perfection becomes a reality

All our fleets are Wi-Fi equipped

All our fleets are Wi-Fi equipped

Proud to be UK fastest growing transportation solution company

Proud to be UK fastest growing transportation solution company

Airport transfer, corporate Roadshow, private hourly hire, close protection, luxury coach hire Airport transfer, corporate Roadshow, private hourly hire, close protection, luxury coach hire
We operate 24/7 and offer a wide range of luxury vehicle options

We operate 24/7 and offer a wide range of luxury vehicle options

Preferred partner of the embassies, financial institution and entertainment industry

Preferred partner of the embassies, financial institution and entertainment industry

We offer account for UK and international registered company

We offer account for UK and international registered company

 
 

Executive Fleet

Affordable, comfortable and ideal for airport transfers. The fleet is regarded as a business class chauffeur driven vehicle which guarantees the high quality of service that we naturally provide.

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Luxury Executive Fleet

Luxurious, very comfortable and spacious, the executive fleet sets the standard for the business class travel chauffeur driven vehicles. Each model in the entire fleet is fully equipped with the latest technology available in the automobile market.

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Royal Fleet

The Royal fleet regroups the finest selection of the ultimate chauffeur driven vehicle. Each vehicle in the royal fleet is the perfect definition of elegance, refinement, exclusivity. Boarding on any of the royal fleet collection will have you cross the gate of the unparalleled luxury world where all dreams becomes reality. Read more...

Terms and Conditions

Bookings 

  • If there are any changes or variations including extra mileage to the journeys other than what were agreed at the time of booking, the client will be charged extra. This will also include waiting time etc etc
  • We reserve the right to change your vehicle or chauffeur at any time if necessary.
  • Every effort will be made by Global Chauffeur to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  • We accept bookings by telephone and e-mail. We will confirm receipt and send confirmation of your booking, usually within two hours.
  • If you don’t receive this confirmation or require a service within two hours, you should telephone us to ensure the booking has been received and processed.
  • Whilst we do our upmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances without our control.
  • A booking is confirmed when you have received the PDF confirmation document which we will send you by e-mail or you have received verbal notification with a booking reference.

Prices

  • Services will be charged according to our standard tariff, a copy of which is available on request. Unless a quotation or copy of our tariff is requested, it will be assumed that you are aware of the charges that will apply to the service and are willing to proceed on this basis.
  • If the status of a flight changes and/or we receive notification of the same after the vehicle has been dispatched, the service will be charged from the scheduled pick up time. We will use reasonable endeavours to ensure that this information is accurate, however, we cannot be held responsible for any service failure caused by incorrect or inaccurate information provided by these third parties.
  • A surcharge of 100%will be added to the agreed tariff for services provided on Christmas Day, and between the hours of 17:00 and 00:00 on New Year Eve, Boxing Day and New Year Day. There are no surcharges on any other UK Bank Holiday.

Cancellation and Refund

  • If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of the charge will be non-refundable.
  • If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of the charge will be non-refundable.
  • If the customer does not appear at the time and place designated as the pickup point, the cost of the journey will be non-refundable.

Our policy is to avoid charging our client’s cancellation fees where we can; however, there will be some occasions where either we or our affiliate has incurred costs in the provision of a service that is cancelled.

If a service is cancelled within two hours of the scheduled pick-up time, cancellation fees will apply:

Billing & Payment

  • Credit card payments are subject to a 3% surcharge.
  • Debit card payments are subject to a 20 pence surcharge.
  • All prices are exclusive of VAT charged at 20%.
  • Your booking may be subject to additional waiting time and car park charges.
  • The charge on your credit card payment will be shown as Global Chauffeur.
  • We will usually send or post an invoice within 5 working days of service completion.
  • For account customers, our standard payment terms are 30 days from the date of invoice and we accept payment by credit card, cheque or electronic transfers.
  • For non-account customers, we can only accept credit or debit card payments. Card details will be requested at the time of booking. A copy of the invoice will be e-mailed or posted upon service completion and we will automatically charge the nominated credit card within 5 working days of invoice date. Or sooner if previously authorised.
  • When a charge is queried or relates to a service that is the subject of an ongoing complaint, our standard payment terms continue to be effective, unless the query results in a partial or complete refund. In this case, payment terms will apply from the date of issue of any credit note or revised invoice.

Baggage

Passengers are at all times entirely responsible for the whereabouts and safekeeping of their luggage and other personal effects. We can accept no liability for loss or damage to any time under any circumstances.

 

Passenger’s Safety

All vehicles provided by Global Chauffeur will be equipped with seatbelts and it is the passenger’s exclusive responsibility to ensure they are worn at all times whilst in the vehicle.

We accept no liability for loss, damage, death or bodily injury that can be attributed to a passenger’s failure to wear a seatbelt or other restraint device that was available for their use and in working order. When infants are travelling, it is the exclusive responsibility of the accompanying parent, guardian or carer to ensure that the infant is protected by a restraint system (child or booster seats) appropriate for the child’s age and size.

 

Making a Complaint

Should you need to complain about the service we have provided, you should contact the Directors of Global Chauffeur directly.

All complaints must be made within 5 days of service completion and cannot be considered once payment of an invoice has been received.

We will acknowledge receipt of your communication immediately and advise you when and how we will contact you again. We may need to ask you for further information so we can investigate your complaint thoroughly. We will resolve all issues within 2 working days; however, it may sometimes take longer.

 

Our Privacy Policy

The information provided by you is not available for sale or use by third parties. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you.

We will make every reasonable effort to (to the extent that it is in our power to do so) to keep the details of the service and payment secure but we cannot guarantee that security breaches will never occur. Certain security measures may require your cooperation to implement and we will request your reasonable assistance where appropriate.

We will only use the personal information that we collect to administer and deliver our services and will only ever collect information that is completely relevant and never use it for anything other than for what is was collected for. We may have to share some information with third party companies or suppliers in the provision of the service but this will only happen if completely necessary and those companies are not permitted to use any of the personal information collected other than in the fulfilment of the service. We never disclose information about a

passenger to another individual or organization without your consent unless it is an emergency situation that requires it or we are legally required to do so.

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